TECOTEC delivers reliable repair and replacement services designed to reduce total cost of ownership, minimize unplanned downtime, and keep your systems operating at peak performance. Our service programs help protect your hardware investment while improving long-term system uptime.
Every TECOTEC hardware product includes a one-year limited warranty. This coverage protects against defects in materials and workmanship and restores your device to full functionality. Services include professional repair, firmware updates, and factory calibration in accordance with technical specifications. Coverage can be extended through additional service programs.
Extend protection from one year to up to three years with extended repair coverage. This option helps you avoid unexpected maintenance costs and ensures consistent hardware performance throughout the product lifecycle.
Maximize uptime with advanced replacement through the Premium Service Program for Hardware. TECOTEC ships a replacement unit within one business day using express delivery, allowing you to resume operations quickly and confidently.
Simplify maintenance with system-level RMA services available under the Premium Service Program. TECOTEC accepts fully assembled systems for repair or calibration, reducing handling time and complexity. No Trouble Found (NTF) fees are waived when products meet operational specifications.
For mission-critical applications with high availability requirements, TECOTEC offers custom sparing services through the PremiumPlus Service Program. We support tiered spare management across your installed base, including same-day regional shipping, to ensure continuous system reliability and operational resilience.