Tecotec helps engineers and scientists work faster, innovate better, and achieve reliable results. To support this mission, Tecotec provides a range of services and service programs designed to protect your investment and improve your overall experience with Tecotec solutions. If you have purchased a Tecotec service or service program, review the sections below to understand the scope of services and the applicable terms and conditions.
Services for Hardware and Systems
Tecotec offers comprehensive services for hardware and integrated systems, including repair, calibration, and software configuration. These services help customers maintain performance, control maintenance costs, and reduce unplanned downtime across laboratories, production lines, and test environments.
Services for Application Systems (AS)
For Tecotec Application Systems, we deliver specialized support services, including multiple 24-hour service options. These services are designed to protect system-level investments and minimize production and test downtime. Tecotec-trained engineers and technicians provide on-site system bring-up, operator and maintenance training, technical support, repair, advanced replacement, and both system-level and instrument-level calibration.
Tecotec Support Services
Tecotec offers flexible support service options for software users. Subscription License purchases include access to a Tecotec software service agreement for the duration of the subscription. Perpetual License purchases include one year of software service. After the first year, software services can be renewed annually.
Training and Certification
Tecotec Training and Certification programs are available in multiple languages and formats. These programs help users achieve immediate productivity and long-term technical success. Tecotec certification provides an industry-recognized standard for assessing technical skills, from individual modules to complete application architectures.
Professional Services
To help customers implement, scale, and optimize Tecotec technologies, we offer Professional Services such as Standard Integration Services, Lifecycle Analytics Integration Services, and Test Insights Consultation Services. These services are tailored to improve system performance and overall test operations.
Technical Consulting and Standard Integration Services
Tecotec provides Technical Consulting Services to support application development and system optimization. Services include design assistance, code review, system upgrades, and integration support to ensure reliable, scalable, and future-ready solutions.