This Privacy Statement applies only to tecotech.tech and its subdomains (“Website”). It explains how Tecotec (“we,” “us,” or “our”) collects, uses, shares, and protects personal information from customers, users, and visitors (“you” or “your”). It also explains your rights, your choices, and how you can access, update, or control your personal information.
Your privacy matters to us. We collect information to improve our services, our communication, and our relationship with you. We do not sell your personal information to third parties.
What Personal Information Tecotec Collects
“Personal Information” means any data that identifies, relates to, or can reasonably be linked to an individual or household.
We may collect the following categories of Personal Information:
- Identifiers: first and last name, email address, phone number, postal address, user account name and password, social media handle, date of birth, or similar identifiers.
- Protected characteristics (where permitted by law): age, gender, race, or other classifications protected under applicable regulations.
- Financial information: billing details, bank account numbers, or credit card information.
- Audio, electronic, visual, or technical data: photographs, IP address, device identifiers, cookies, or voice recordings.
- Professional information: employer name, job title, job history, or professional interests.
- Education information: education history, degrees, or certifications.
- Communications: records of emails, forms, surveys, support requests, event registrations, or other communications you send to us.
When We Collect Personal Information
We may ask you to provide Personal Information when you:
- Use our Website or applications
- Create or manage a user account
- Request quotes, services, technical support, downloads, trials, or documentation
- Purchase products or services
- Register for events, webinars, or training
- Participate in surveys, promotions, or marketing campaigns
- Subscribe to newsletters or marketing communications
- Interact with us on third-party platforms or social networks
- Apply for a job with Tecotec
- Contact us for any reason
You may choose not to provide certain information or withdraw consent at any time. However, this may limit our ability to deliver specific services, content, or support.
Additional Information You May Provide
In some cases, we may request additional details to improve your experience or fulfill essential business functions. This may include company name, job role, mailing address, product preferences, usage data, or communication preferences. We use this information to provide customer support, process orders, manage contracts, handle returns, and deliver important service-related notices.
Information Collected from Third Parties
To provide a consistent and personalized experience, we may combine information collected directly from you with information received from trusted third parties. These sources may include business partners, service providers, marketing platforms, or analytics providers.
This information helps us:
- Improve website performance and usability
- Personalize content and service offerings
- Deliver relevant communications and advertising
- Prevent fraud and enhance security
Personal Information obtained from third parties may include identifiers, professional details, technical data such as IP address, financial information, or education background, as permitted by law.
Information We Automatically Collect
When you visit our Website, we may automatically collect certain information using cookies and similar technologies. This data helps us understand usage patterns and improve our digital services.
Automatically collected information may include:
- Identifiers: IP address, browser type, device type, operating system, language settings, approximate location.
- Internet activity data: referring URLs, pages visited, time spent on pages, access times, and links clicked.
You can manage cookie preferences through your browser settings, subject to applicable laws.
How Tecotec Uses Personal Information
Tecotec uses Personal Information to operate effectively, deliver value, and maintain secure and reliable services. Specifically, we may use your Personal Information to:
- Provide products, services, and support you request, and complete transactions you initiate.
- Communicate with you, including product safety notices, order confirmations, cart notifications, service updates, program participation details, events, surveys, and promotional offers.
- Enable and improve your experience on our Website and online platforms, such as adjusting language, layout, and content to suit your preferences.
- Support communications from our authorized distributors, resellers, and trusted business partners, where relevant.
- Analyze, customize, and improve our products, services, technologies, website content, and marketing activities, including measuring campaign effectiveness and usage trends.
- Understand user behavior and interests, based on how you interact with our Website, products, and communications.
- Personalize content and respect your preferences, including communication and marketing choices.
- Enforce our legal terms, including conditions of sale, Website terms of use, and any contracts we have with you.
- Detect, prevent, and address fraud, misuse, or other unlawful or prohibited activities.
- Protect security and integrity of our Website, systems, business operations, and services.
- Carry out other purposes that are disclosed at the time of collection or required or permitted by applicable laws and regulations.
Legal Bases for Processing Personal Information
Tecotec processes Personal Information only when a valid legal basis applies. The legal basis depends on the type of information collected, the context of collection, and how the information is used. These bases include:
- Consent: We may process your Personal Information when you have given clear consent, such as agreeing to personalized content or marketing communications. You may withdraw your consent at any time through our data request process or by contacting us. Withdrawal does not affect processing already carried out based on prior consent.
- Contractual necessity: We process Personal Information when it is required to perform a contract with you or to take steps at your request before entering into a contract. Examples include processing delivery details, issuing quotes, or responding to service inquiries. We will inform you if providing certain information is mandatory and explain the consequences if it is not provided.
- Legal obligations: We may process Personal Information to comply with applicable laws and regulations, including requirements related to taxation, accounting, health and safety, or anti-money laundering, or to protect vital interests.
- Legitimate interests: We may process Personal Information where it is necessary for our legitimate business interests or those of our partners. These interests include operating our Website, improving products and services, conducting marketing and personalization activities, and ensuring security provided these interests do not override your fundamental rights and freedoms.
If you have questions about how Tecotec determines the legal basis for processing your Personal Information, please contact us using the privacy contact details provided on our Website.